Privacy Policy
1. Introduction
Global GCP Limited (“we”, “our”, or “us”) processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU General
Data Protection Regulation (GDPR – Regulation (EU) 2016/679).
This Privacy Policy explains how we collect, use, store, and protect personal data of users located in the United Kingdom and the European Union, and outlines your rights under applicable data protection laws.
By using our website or services, you agree to the processing of your personal data as described in this policy.
2. Data Controller
The data controller responsible for processing your personal data is:
Global GCP Limited
Hillier Commercial Building, Flat A, 15/F
65–67 Bonham Strand
Sheung Wan, Hong Kong, 999077
📧 Email: info@globalgcp.com
3. Lawful Basis for Processing
We process personal data only where at least one lawful basis applies under UK GDPR and EU GDPR:
Contract – processing is necessary to provide our services
Legal obligation – compliance with legal and accounting requirements
Legitimate interests – improving services, security, and business operations
Consent – marketing communications and non-essential cookies
You may withdraw your consent at any time.
4. Personal Data We Collect
Personal Data
name and surname
email address
phone number
billing and payment information
purchase and transaction details
Technical Data
IP address
browser and device information
cookies and website usage data
We do not knowingly collect data from individuals under the age of 16.
5. How We Collect Personal Data
We collect data through:
website forms and registrations
online purchases and payments
email subscriptions and direct communication
cookies and similar technologies (subject to consent)
6. How We Use Personal Data
We use personal data to:
deliver and manage our services
process payments and contracts
communicate service-related information
improve our website, offers, and user experience
send marketing communications (only where consent is given)
We do not carry out automated decision-making or profiling.
7. Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected.
Contractual and transaction data may be retained for up to 6 years, in line with legal obligations
Marketing data is retained until consent is withdrawn
After the retention period, data is securely deleted or anonymized.
8. Data Sharing & International Transfers
We do not sell personal data.
We may share data with trusted third-party processors (e.g. hosting, payment providers, analytics) solely to operate our services. All processors are contractually required to comply with UK GDPR and EU GDPR.
Where personal data is transferred outside the UK or EU, we apply appropriate safeguards, including Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
9. Your Rights (UK & EU)
You have the right to:
access your personal data
rectify inaccurate or incomplete data
request erasure (“right to be forgotten”)
restrict processing
object to processing
data portability
withdraw consent at any time
You also have the right to lodge a complaint with your local supervisory authority:
UK: Information Commissioner’s Office (ICO)
EU: Your local Data Protection Authority (DPA)
10. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
11. Cookies
We use cookies to ensure proper website functionality and performance.
Non-essential cookies are used only with your explicit consent. You may manage or withdraw cookie consent at any time via your browser settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon publication.
13. Contact
For any questions or requests related to this Privacy Policy or your personal data, please contact us at:
📧 info@globalgcp.com
Terms and Conditions
1. General Information
These Terms & Conditions (“Terms”) govern the use of the online store available at (“Store”).
The Store provides digital services related to online business growth, including but not limited to:
branding and positioning strategies
marketing and lead generation systems
sales frameworks
digital reports, strategies, and consulting services
access to dedicated account or performance support
These Terms apply to both Consumers and Business Customers using the Store.
By placing an order, you agree to be bound by these Terms.
2. Definitions
For the purposes of these Terms:
Consumer – an individual acting for purposes outside their trade, business, or profession
Customer – any person or entity purchasing services through the Store
Business Customer / Entrepreneur – a person or entity acting in the course of business
Seller – the operator of the Store, as defined in Section 14
Store – the online store
Digital Service – any non-physical service or digital content offered in the Store
Order – a Customer’s request to purchase a Digital Service
Sales Agreement – a contract concluded remotely between the Customer and the Seller
Electronic Content – digital files, materials, reports, strategies, or access delivered electronically
3. Technical Requirements
To use the Store, the Customer must have:
an internet-enabled device with a modern web browser
an active email address
cookies enabled
The Seller is not responsible for issues caused by incompatible hardware or software.
4. Prices & Payments
Prices displayed in the Store are net prices (VAT excluded).
VAT is settled using the VAT reverse charge mechanism, where applicable.
The total payable amount is clearly shown before checkout.
Accepted payment methods may include:
bank transfer
debit or credit card
BLIK
electronic wallets (e.g. Google Pay, Apple Pay, Visa, Mastercard)
Payments are processed via external payment providers.
5. Order Process
To place an Order, the Customer must:
Select a Digital Service or plan
Proceed to checkout
Provide required information
Complete payment
After successful payment:
the Customer receives email confirmation
access to the Digital Service or instructions are delivered electronically
The Sales Agreement is concluded once the confirmation email is sent.
6. Delivery of Digital Services
Digital Services are delivered electronically immediately or according to the agreed schedule.
Delivery may include files, access links, instructions, or onboarding communication.
The Customer is responsible for ensuring that the provided email address is correct.
7. Nature of the Services & Disclaimer
All Digital Services are provided for educational and informational purposes only.
They do not constitute legal, financial, tax, or professional advice.
The Seller does not guarantee specific business, financial, or marketing results.
The Customer is solely responsible for decisions made based on the provided materials.
8. Right of Withdrawal (UK / EU Consumers)
In accordance with EU and UK consumer law:
The right of withdrawal does not apply to Digital Services once performance has begun, provided that:
the Consumer gave explicit consent, and
the Consumer acknowledged the loss of the right of withdrawal
Because Digital Services are delivered immediately after payment, the right of withdrawal expires at the moment delivery begins.
9. Refund & Cancellation Policy
No Refunds After Service Commencement
Once work has started or Digital Services have been delivered, all sales are final.
Refunds Before Commencement
A full refund may be requested within 3 business days of payment, provided that:
work has not started
no digital materials have been delivered
Quality Concerns
If the Customer believes the service does not meet agreed specifications:
issues must be reported within 7 days of delivery
the Seller may offer revisions or partial compensation, at its discretion
Chargebacks
Initiating a chargeback without prior contact is considered a breach of these Terms. Customers must first attempt resolution via direct contact.
10. Complaints
Complaints must be submitted via email.
Complaints are reviewed within 14 days
The Customer will be informed of the outcome via email
No warranty applies to Digital Services unless required by mandatory law.
11. Personal Data
Personal data is processed in accordance with our Privacy Policy (UK / EU Version).
Providing personal data is voluntary but necessary to conclude a Sales Agreement.
12. Amendments to the Terms
The Seller reserves the right to update these Terms where required by:
changes in law
changes in services, payments, or delivery methods
Updated Terms become effective upon publication on the website.
13. Governing Law & Jurisdiction
For Customers located in the UK or EU, these Terms are governed by:
applicable EU consumer protection laws, and
UK consumer protection laws, where relevant
Mandatory consumer rights remain unaffected.
14. Contact Details
The Seller and operator of the Store is:
Global GCP Limited
Hillier Commercial Building, Flat A, 15/F
65–67 Bonham Strand
Sheung Wan, Hong Kong, 999077
📧 Email: info@globalgcp.com
Refund Policy
1. General Information
This Refund Policy applies to all digital products and services purchased from our company via the website.
Due to the nature of our offerings — including online courses, individual online training, consulting, and customized digital services — specific refund conditions apply, as outlined below.
By purchasing any product or service, you expressly agree to this Refund Policy.
2. Online Courses & Individual Online Training
No Refund Policy
All online courses, training programs, and individual online training services (1-on-1, mentoring, coaching, or done-with-you services) are:
digital,
non-tangible, and
delivered immediately or according to a predefined schedule.
For these services, no refunds are provided under any circumstances, including but not limited to:
lack of usage or participation
change of mind
dissatisfaction with pace or personal results
Once access is granted or the first session is scheduled, the service is considered fully commenced.
3. Digital & Customized Services
All other digital services (including strategy development, systems setup, consulting, reports, or marketing-related services) are customized and non-tangible.
Once:
work has started, or
any digital materials, access, or deliverables have been provided
the sale is final and non-refundable, except where mandatory consumer law requires otherwise.
4. Refund Requests Before Service Commencement
(Non-course services only)
A refund request may be considered only if:
the request is submitted within 3 business days of payment, and
no work has started, and
no access, materials, onboarding, or sessions have been provided
Refunds are processed using the original payment method.
This section does not apply to online courses or individual online training.
5. Quality Concerns
If you believe that a delivered service (excluding courses and individual training) does not meet the agreed scope or specifications, you must notify us within 7 days of delivery.
At our discretion, we may:
provide revisions, or
offer partial compensation
Refunds are not guaranteed and are assessed on a case-by-case basis.
6. Revisions
Revisions are provided only in accordance with:
the individual service agreement, or
the approved proposal or scope of work
Requests outside the agreed revision terms may incur additional fees.
7. Chargebacks & Disputes
Initiating a chargeback or payment dispute without first contacting us is considered a breach of this Refund Policy.
Customers must attempt to resolve issues directly with us before involving payment providers.
8. Consumer Rights (UK & EU)
In accordance with UK and EU consumer protection laws:
The right of withdrawal does not apply to digital content or services once performance has begun, provided that the Consumer:
has given explicit consent, and
has acknowledged the loss of the right of withdrawal
As access to courses and training services is typically granted immediately after payment, the right of withdrawal expires at that moment.
This policy does not affect any statutory consumer rights that cannot be excluded by law.
9. Policy Updates
Global GCP Limited reserves the right to amend this Refund Policy at any time.
Any changes become effective upon publication on the website.
10. Contact Details
For questions regarding this Refund Policy, please contact:
Global GCP Limited
Hillier Commercial Building, Flat A, 15/F
65–67 Bonham Strand
Sheung Wan, Hong Kong, 999077
📧 Email: info@globalgcp.com